Welcome to
MWS Apps

Reliable and easy to manage contact centre software designed to enable effective multi-channel customer engagement. Manage your customer experience from first point of contact through to successful resolution, with post-interaction CSAT surveys.

MWS DigiDesk

Hosted contact centre software to manage customer contacts across voice, email, live chat and social channels.

MWS Social

Market-leading social media monitoring, analysis and engagement platform. Optimise your social customer care.

MWS CSAT

Measure customer satisfaction across multiple channels and monitor the Voice of your Customer (VoC) in real-time.

Welcome to the MWS Group

Reliable and easy to manage contact centre software designed to enable effective multichannel customer engagement. Manage your customer experience from first point of contact through to successful resolution, with post-interaction CSAT surveys.

Hosted contact centre software to manage customer contacts across voice, email, live chat and social media channels.

Market-leading social media monitoring, analysis and engagement platform. Optimise your social customer care.

Measure customer satisfaction across multiple channels and monitor the Voice of your Customer (VoC) in real-time.

Multichannel Customer Engagement

Whether your customers choose to contact you via telephone, email, chat or social media… We provide a single platform to effectively manage your customer engagement. Agents can work across channel, with a universal queue and threaded history.
Voice
Manage your customer voice enquiries, with network level IVR, call queuing and skill-based routing. All voice calls are tracked by a series of live wallboards and agents can manage the voice interaction through a powerful agent workplace.
Email
Customer emails can be distributed across a team of dedicated or multi-skilled agents. Our agent workplace allows agents to review the conversation history, notes and customer record, before responding via free text or a saved template.
Live Chat
Live chat sessions can be initiated from your website and managed via the universal queue. Your agents can accept chat requests and engage directly with your customers in real-time. The full chat session is recorded in our audit trail.
Social Media
We monitor all primary social media channels to help identify and prioritise customer service tweets, posts and comments. Agents can effectively respond through public and private messaging to resolve social customer service enquiries.

Multichannel Customer Engagement

We like to immerse ourselves in your business to understand your company, environment, culture, specific opportunities & challenges. Our philosophy of active engagement through immersion means that we can develop the most impactful interventions and solutions for you, your teams and business.
Voice
Manage your customer voice enquiries, with network level IVR, call queuing and skill-based routing. All voice calls are tracked by a series of live wallboards and agents can manage the voice interaction through a powerful agent workplace.
Email
Customer emails can be distributed across a team of dedicated or multi-skilled agents. Our agent workplace allows agents to review the conversation history, notes and customer record, before responding via free text or a saved template.
Live Chat
Live chat sessions can be initiated from your website and managed via the universal queue. Your agents can accept chat requests and engage with your customers in real-time. The full chat session is recorded in our audit trail.
Social Media
We monitor all primary social media channels to help identify and prioritise customer service tweets, posts and comments. Agents can effectively respond through public and private messaging to resolve social customer service enquiries.

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